Return & Cancellation Policy

 

At AstroBasic customer satisfaction is given the topmost priority. We believe in delivering the products/Services that are of an excellent quality and we make sure that the products/Services bought by the customers from us give a guaranteed satisfaction.

If at all you happen to receive a product that is not per your requirement, don’t worry we provide you with the option of returning the product and provide you back the one that meets  your specifications.

AstroBasic offers you with a 10-day return guarantee in case the product/Service is

  • Not delivered to you within 10 working days

  • Services does not match as per product description

 

The other case where we cannot accept the products returned if

 

  • Astrology Services is availed

  • Astrology report has been delivered

  • Astrology book has been downloaded

 

To know more about the Return Policy of AstroBasic, please explore  the FAQ section:

 

1. What is the time period for an item to be returned?
2. What is the process to return an item and what to do later?
3. By what time can I expect my replacement or refund?
 

1. What is the time period for an item to be returned?

The item can be returned within 10 days from the time of receiving. You can find the information about the return time period along with the product description.

 

2. What is the process to return an item and what to do later?

  • Firstly your request to return an item is review by AstroBasic.

  • If request meets the criteria of return, AstroBasic will refund the money

 

3. By what time can I expect my replacement or refund?

From the time of receiving the refund request, a refund is initiated within 2 working days. In case of refund, it takes about 2 weeks for the amount to be credited to your account. However in a situation, if the refund request received by us from you doesn’t match your claim or do not have the AstroBasic order number on the email the refund/replacement can be delayed or sometimes can be declined.

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